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Payment
How to Pay
Card: We accept the major Credit and Debit cards. For overseas customers, billing in Sterling will be converted by your credit card company at the prevailing exchange rate.
Our primary payment method is credit/debit card, which are processed securely either by Paypal (worldwide) or Nochex(UK only).
Paypal will verify some details during payment, such as your card billing address. You will then be able to pay via Visa, Mastercard, Maestro/ Switch, Visa Delta, Solo, Visa Electron, or American Express.
Paypal account holders will also have the option to log into their account and pay this way.
Please note, unless you are a Nochex account holder, the maximum payment you can make is £100.
designed for you never receives card details submitted online to either Paypal or Nochex, nor do we take your credit card details by telephone so they are not kept on file by us.
Cheques in Sterling drawn on UK banks only
Dated and signed cheques should be sent to us, made payable to designed for you. Please fill in the exact amount as shown in checkout total.
Don't forget to write your name, address and your cheque guarantee card number with expiry date on the back of the cheque. We reserve the right to delay despatching an order until a cheque has been cleared by the bank, please also note we will not send an order if the cheque or other card details are not enclosed.
Payment Terms
The prices for goods displayed for sale on the site are as set out on the site and are inclusive of VAT. Where additional charges are made for delivery, they are clearly explained
below.
Payment is due at time of order. No items will be shipped until payment is received. We use Paypal or Nochex for online card processing. You may also pay by personal cheque in sterling
drawn on a UK bank, sending the total payment including shipping costs to:-
designed for you
32, Victoria Street
Morecambe
Lancashire LA4 4AJ
UK
Tel: +44 (0)1524 67508
We cannot accept your order until you have paid for it in full (including applicable delivery charges). Upon payment, we will confirm acceptance of your order by e-mail which will be sent
to the e-mail address you provide on your order details. Whether or not you receive an e-mail, our acceptance of your order will create a legally binding contract between us. We reserve the right not to supply you at our discretion.
No items will be sent until payment has cleared. On rare occasions, cheques can be returned as unpaid some time after they have apparently cleared. Should your cheque be returned unpaid, we will email you and request another payment or return of any goods supplied. Failure to comply with this will be treated as theft and may result in legal action being taken.
Retail
Retail prices include VAT @ 17.5%. Minimum order value for retail orders is £10 before postage and packing.
Returns
All our items are carefully handcrafted, checked, packed with the utmost of care. However if you are not fully satisfied with your purchase you may return it to us unworn, well wrapped in
the original packaging, in a re-saleable quality within 7 days after receipt for a refund of the purchase price minus the original postage and handling costs.
If the item is returned as a result of a descriptive error or poor workmanship on our part we will give a full refund including all the appropriate postage costs.
Please use the appropriate means of postage below as we cannot give refunds on items we do not receive.
UK Orders up to £39 - return via Recorded Signed for - this has no insurance cover for jewellery
UK Orders over £39 and up to £500 - return via Special Delivery
Overseas orders - return by a secure, insured, airmail delivery service.
Please email: sales@designed-4-you.co.uk to report any shortages or breakages within 2-3 working days.
Exceptions to Returns
Except for defects in manufacturing, we are unable to process returns relating to earrings for pierced ears or any other form of intimate body jewellery because of the close contact it has
with the body.
Specially commissioned pieces and bespoke items are not subject to our returns policy. Your statutory rights are not affected.
For your guidance before making returns
All our pieces are designed to sustain normal light wear. The individual links are generally not soldered so will not sustain unreasonable force. For this reason we will not accept back
items simply because of a snapped link as this would suggest considerable force not consistent with simply wearing a necklace, bracelet etc.
Many of the materials we use are individually handmade such as the Hilltribe individually embossed and cut linked chain, Bali Silver Beads are individually crafted by silver artisans, the
gemstones we use are natural materials and as such subject to natural inclusions and variances in colour and cut, and many of our glass beads (particularly the foil-lined) are also
handcrafted in small quantites and again subject to slight variation. Variations in machine manufactured items are usually considered faults, but the variations above are not faults but the
result of hand crafting and/or natural materials.
Please note that whilst every effort has been made to closely reproduce the colours of the pieces of our jewellery we are limited to how the products are represented in the images displayed
on your computer screen.
Cancellations
Your right to cancel your order
If you wish to cancel your order you can do so by email within 7 days of placing it. We will then give a full refund minus the original postage and handling costs. Please bear in mind all
returned items must be in their original packing, unused, well packed and with the original invoice enclosed.
If you wish to cancel your order before your order is despatched either to you or to a third party, please email
cancellations@designed-4-you.co.uk
Please note, if you cancel your order and the goods have been despatched to you/received by you, you will be required to return the goods via Royal Mail secure delivery services as
follows:
UK Orders up to £39 - return via Recorded Signed for - this has no insurance cover
UK Orders over £39 and up to £500 - return via Special Delivery
Overseas orders, return by secure insured airmail delivery service.
Postage and Packing
Each piece of jewellery is weighed, and the cost of the postage is charged by weight and destination. A handling charge of £1.20 is made for each order, it includes administration costs, a
presentation bag and all packaging.
UK postage is normally by Royal Mail:-
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1st class Package postage
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£1.15/100gm
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£1.50/250gm
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£2.00/500gm
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1st class post has compensation on items of up to £39. There is no compensation for items over £39 in value. Proof of postage is obtained at the time of posting.
Recorded Signed for add 72p to the 1st class packet postage costs above.
Jewellery is barred from compensation in Recorded Signed for.
Special Delivery Next Day add £4.60 up to 100gm or £5.05 to 500gm to the 1st class packet postage costs above. Compensation for loss / damage of up to £500 can be claimed. Packages should arrive by 1pm of the following day.
For any order over £39 we recommend that you select Special Delivery Next Day where compensation of up to £500 is part of the fee paid.
Worldwide Service
Each piece of jewellery is weighed, and the cost of the postage is charged by weight and destination. A handling charge of £1.60 is made for each order (includes packing, administration costs, customs declarations, a presentation bag or box and all packaging).
We have two methods of postage from Royal Mail. Airmail post using ‘Airsure’, and airmail post using ‘International Signed For’. For security reasons we can only use these services.
We post using Airsure to most countries in Europe* (see below), USA, Canada, Brazil, Hong Kong, Malaysia, Singapore and New Zealand, or worldwide using International Signed For.
Airsure
Airsure service provides priority handling and tracking throughout its journey, gives confirmation of delivery on-line and compensation for loss.
Airsure service costs:
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up to £39 in value:
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service cost £4.20,
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up to £500 in value:
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service cost £6.40
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Plus airmail postage costs:
To Europe |
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£1.25 to 100gm,
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£1.75 to 200gm,
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£2.40 to 300gm,
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£2.95 to 400gm,
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£3.50 to 500gm
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To the rest of the World
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£1.65 to 100gm,
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£2.55 to 200gm,
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£3.65 to 300gm,
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£4.75 to 400gm,
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£5.85 to 500gm
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European countries that Airsure* delivers to:
Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands, Corsica, Denmark, Faroe Islands, Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco, Netherlands, Norway, Portugal, Republic of Ireland, Slovak Republic, Spain, Spitzbergen, Sweden, and Switzerland.
All other countries can only be sent to by International Signed For.
International Signed For
International Signed For service provides priority handling and tracking within the UK. It also requires a signature on delivery, and provides compensation for loss. International Signed For service delivers to all countries in the world.
International Signed service costs:
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up to £39 in value:
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service cost £3.50,
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up to £500 in value:
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service cost £5.70
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Plus airmail postage costs:
To Europe
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£1.25 to 100gm,
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£1.75 to 200gm,
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£2.40 to 300gm,
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£2.95 to 400gm,
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£3.50 to 500gm
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To the rest of the World
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£1.65 to 100gm,
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£2.55 to 200gm,
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£3.65 to 300gm,
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£4.75 to 400gm,
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£5.85 to 500gm
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These prices are correct at the time of going to press but we reserve the right to alter them if it becomes necessary for us to do so.
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